Terms of Use  |   Refund Policy  |   Privacy Policy  

Terms of Use

1. Your Acceptance

By using and/or visiting this Website (collectively, including all content available through the ZoomInterviews.com domain name, the "ZoomInterviews Website", or "Website"), you signify your assent to both these terms and conditions (the "terms of service") and the terms and conditions of ZoomInterviews' privacy notice, which are published at http://zoominterviews.com/company/terms#privacy, and which are incorporated herein by reference. If you do not agree to any of these terms, then please do not use the Website.

2. Changes to Terms of Service

ZoomInterviews, reserves the right, from time to time, with or without notice to you, to change Terms of Service at our sole and absolute discretion. The most current version of Terms of Service can be reviewed by clicking on the "Terms of Service" link located at the bottom of the pages of the ZoomInterviews Website. The most current version of the Terms of Service will supersede all previous versions.

3. ZoomInterviews Website

These Terms of Service apply to all users of the ZoomInterviews Website, including users who are also contributors of video content, information, and other materials or services on the Website. The ZoomInterviews Website may contain links to third party websites that are not owned or controlled by ZoomInterviews. ZoomInterviews has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party websites. In addition, ZoomInterviews will not and cannot censor or edit the content of any third party website. By using the Website, you expressly relieve ZoomInterviews from any and all liability arising from your use of any third party website. Accordingly, we encourage you to be aware when you leave the ZoomInterviews Website and to read the terms and conditions and privacy policy of each other website that you visit.

4. Website Access

A. ZoomInterviews hereby grants you permission to use the Website as set forth in this Terms of Service, provided that (i) your use of the Website as permitted is solely for your personal, noncommercial use, (ii) you will not copy (including downloading video materials from ZoomInterviews Website) or distribute any part of the Website in any media without ZoomInterviews' prior written authorization, (iii) you will not alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose, and (iv) you will otherwise comply with the terms of Service.

B. In order to access some features of the Website, you will have to create an account. You may never use another person's account without permission or provide your log-in or password information to another person without ZoomInterviews' written permit. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify ZoomInterviews immediately of any breach of security or unauthorized use of your account. Although ZoomInterviews will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of ZoomInterviews or others due to such unauthorized use.

C. You agree not to use or launch any automated system, including without limitation, "robots", "spiders", "offline readers", etc., that accesses the Website in a manner that sends more request messages to the ZoomInterviews' servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser. Notwithstanding the foregoing, ZoomInterviews grants the operators of public search engines permission to use spiders to copy materials from the Website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. ZoomInterviews reserves the right to revoke these exceptions either generally or in specific cases. You agree not to collect or harvest any personally identifiable information, including account names, from the Website, nor to use the communication systems provided by the Website for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Website with respect to their User Submissions.

D. You also agree not to impersonate any other person while using the ZoomInterviews Website, conduct yourself in a vulgar or offensive manner while using our service, or use the ZoomInterviews Website for any unlawful purpose.

E. In order to access videos on the ZoomInterviews' Website, your computer must be compatible with system requirements outlined in the Technical Support section. It is your responsibility to check the compatibility of your computer with ZoomInterviews' system requirements before purchasing any ZoomInterviews interview preparation materials. ZoomInterviews will not be responsible for reimbursing customers based on system incompatibility.

5. Service Testing

From time to time, we test various aspects of our service, including service levels, plans, promotions, features, movie availability, delivery and pricing, and we reserve the right to include you in or exclude you from these tests without notice.

6. Electronic Communications

By using the ZoomInterviews service, you consent to receiving electronic communications from ZoomInterviews. These communications will include notices about your account (e.g., e-mails and other transactional information) and information concerning or related to our service, such as featured video or other information or offerings. These communications are part of your relationship with ZoomInterviews and you receive them as part of the ZoomInterviews services. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

7. Billing

By using ZoomInterviews' services, you are expressly agreeing that we are authorized to charge you a fee, any applicable tax and any other charges you may incur in connection with your use of the ZoomInterviews service to the Payment Method you provided during registration (or to a different Payment Method if you change your account information). Additional charges may include any other purchases you make, or service level changes you request. As used in these Terms of Service, "billing" shall indicate either a charge or debit, as applicable, against your Payment Method, including a checking account, where applicable. The subscription fee or any additional charges will be billed each time you make a purchase. All fees and charges are nonrefundable and there are no refunds or credits for partially used periods. At any time, and for any reason, ZoomInterviews may provide a refund, discount, bonus or other consideration to some or all of our users ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate ZoomInterviews to provide credits in the future, under any circumstance. ZoomInterviews may change the fees and charges in effect, or add new fees and charges from time to time.

8. Intellectual Property Rights

The content on the ZoomInterviews Website, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like ("Content") and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to ZoomInterviews, subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. ZoomInterviews reserves all rights not expressly granted in and to the Website and the Content. You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, obtained through the Website for any purposes except your personal usage of the Website. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security related features of the ZoomInterviews. Website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the ZoomInterviews Website or the Content therein.

9. Use of Information Submitted

ZoomInterviews is free to use any comments, information, ideas, concepts, reviews, techniques or any other material contained in any communication you may send to ZoomInterviews ("Feedback"), including responses to questionnaires or through postings to the ZoomInterviews Website, without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the ZoomInterviews Website or other websites. Furthermore, by posting any Feedback on our site, submitting Feedback to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, royalty-free irrevocable license and right to display, use, reproduce or modify the Feedback submitted in any media, software or technology of any kind now existing or developed in the future.

10. Right to Terminate

ZoomInterviews reserves the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.

11. Customer Service

If you need assistance with your account, reach Customer Service at the phone number provided in our Contact Information section. You may find answers to frequently asked questions in the FAQ section of the Website.

12. Scope of our Services

All ZoomInterviews' video interviews have been created based on the successful admissions interviews of students at top business schools. Some of these students' names have been changed for privacy reasons. Purchasing ZoomInterviews' interview preparation materials does not guarantee admittance to any school nor does it guarantee that the same questions will be asked in your admissions interview. ZoomInterviews should be used as a tool to help you create your own admissions interview answers. You should not copy these answers verbatim and recite them in admissions interviews.

13. Affiliations and Endorsements

ZoomInterviews is not officially endorsed by business schools or universities, not affiliated with them and not sponsored by them. All of our materials are based solely on the experience and work of our team members and no university or school can be liable for any of our services.

14. Warranty Disclaimer

You agree that your use of the ZoomInterviews Website shall be at your sole risk to the fullest extent permitted by law. ZoomInterviews, its officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the Website and your use thereof. ZoomInterviews makes no warranties or representations about the accuracy or completeness of this site's content or the content of any sites linked to this site and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our Website, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from our Website, (iv) any bugs, viruses, trojan horses, or the like which may be transmitted to or through our Website by any third party, and/or (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the ZoomInterviews Website.

15. Limitation of Liability

In no event shall ZoomInterviews, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our Website, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from our Website, (iv) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our Website by any third party, and/or (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the ZoomInterviews Website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages. the foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

16. Indemnity

You agree to defend, indemnify and hold harmless ZoomInterviews, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses including but not limited to attorney's fees arising from (i) your use of and access to the ZoomInterviews Website, (ii) your violation of any term of these Terms of Service, (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right. This defense and indemnification obligation will survive these Terms of Service and your use of the ZoomInterviews Website.

17. Accuracy of Account Information

In consideration of your use of the Services, you agree to (i) provide true, accurate, current and complete information about yourself as prompted by the Service's registration form (such information being "Your Data"), (ii) maintain and promptly update Your Data to keep it true, accurate, current and complete, and (iii) comply with these Terms. If you provide any information that is untrue, inaccurate, not current or incomplete, or if ZoomInterviews believe that such information is untrue, inaccurate, not current or incomplete, ZoomInterviews reserves the right to suspend or terminate your account(s) and refuse or restrict any and all current or future use of the Services.

18. Entire Agreement

These Terms and any policies applicable to you posted on the Site constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. All rights not expressly granted in the Terms are expressly reserved. These Terms shall inure to our benefit and to the benefit of our agents, licensors, licensees, successors, and assignees.

19. Severability

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

20. Governing Law and Forum Selection

These Terms and all matters or issues collateral thereto will be governed by, construed and enforced in accordance with the laws of the State of Illinois applicable to contracts executed and performed entirely therein (without regard to any principles of conflict of laws), you agree that any dispute arising out of or relating to the Site or Services or use of the Site or Services shall be heard exclusively in the courts of Chicago, Illinois and you covenant and agree not to bring suit in any other forum.

21. No Agency

Nothing in these Terms shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither ZoomInterviews nor any other party to this Agreement shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound.  

Refund Policy

The Zoominterviews team wants to ensure you are pleased with your purchase. If, for any reason, you are not completely satisfied with your ZoomInterviews interview preparation package, you have up to 24 hours from the time of purchase to request a full refund. Refunds must be requested in writing. Please send your request to the following e-mail address: billing@zoominterviews.com

If you encounter any technical problems related to site functionality throughout the duration of your package, we will reimburse you for the time that was lost as a result of the problem by adding these days on to the end of your subscription (from the time that a complaint was made until the problem is fixed). All technical problems must be reviewed by the ZoomInterviews technical support to determine if the guarantee is applicable.

Although we do guarantee that our premium video interviews will provide you with an in-depth understanding of how the interview process works and help you prepare effectively for your interviews, we do not guarantee acceptance into any school or job offer from any company as a result of using this service.  

Privacy Policy

ZoomInterviews, LLC ("ZoomInterviews") respects the privacy of every individual who visits our website. This privacy statement provides notice of the standards and terms under which ZoomInterviews protects the privacy of information supplied by visitors to websites that are owned and operated by ZoomInterviews. This privacy statement provides notice of our information collection practices and of the ways in which your information may be used. This policy may change from time to time, and will be noted in the date below. Please check back periodically to review this information.

What Information do we collect?

We collect information from you when you place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number, credit card information or billing address. You may, however, visit our site anonymously.

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the "do we use cookies?" section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

* To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose and delivering the purchased product or service requested.

* To send periodic emails
The email address you provide for order processing may be used to send you information and updates pertaining to your order in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology provided by GoDaddy and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Click on the GoDaddy SSL seal below to validate our secure certificate.



After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small tiles that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as these parties agree to keep this information confidential we may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act). We do not collect any information from anyone under 13 years age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on July 23, 2010.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time by emailing support@zoominterviews.com or in writing at:

ZoomInterviews, LLC, P.O. Box 15473
Chicago, IL 60615